Which option is an example of the ALGEE action plan steps?

• A. Provide reassurance and listen empathetically
• B. Diagnose the mental illness
• C. Criticize the person's coping strategies
• D. Dismiss concerns

Answer: (A)

ALGEE guides how to respond in a crisis with calm, supportive actions that connect someone to help. Providing reassurance and listening empathetically fits this approach perfectly because it embodies two key steps: listening nonjudgmentally and giving reassurance and information. When you listen without judgment, you validate the person’s feelings and reduce their distress, which is essential in the early crisis moment. Following that with reassurance and information helps them feel supported and begins guiding them toward professional help and resources.

The other options don’t align with ALGEE. Diagnosing a mental illness is something only qualified professionals do, and attempting to diagnose in a crisis can cause harm. Criticizing coping strategies or dismissing concerns undermines trust and safety, which contradicts the supportive, nonjudgmental stance ALGEE promotes.

So, choosing to provide reassurance and listen empathetically best reflects the ALGEE steps in action.